FREQUENTLY ASKED QUESTIONS
Thank you for your question! We strive to ensure that the products you receive match the pictures displayed on our online shop. Our team works hard to provide accurate images and descriptions of all items. However, please note that slight variations in color, size, or design may occur due to differences in screen displays, lighting conditions, and production batches. If you have any concerns or specific requirements, feel free to contact our customer service team before making a purchase. Your satisfaction is our top priority!
To view your sales receipt, please follow these steps:
1.Log in to Your Account:
- Go to our website and log in using your username and password.
2. Access Your Orders:
- Navigate to the "My Account" or "Order History" section, usually found in the top right corner or in the account menu.
3. Select the Relevant Order:
- Find the order for which you need the receipt and click on it to view the order details.
4. View or Download Receipt:
- There should be an option to view or download your sales receipt. Look for buttons labeled "View Receipt," "Download Invoice," or similar.
If you encounter any difficulties or cannot find your receipt, please contact our customer support team for assistance. We are here to help!
You can return your order provided that the warranty conditions have not been violated. Please refer to our Privacy Policy page for more details on our warranty conditions. To ensure a smooth return process, make sure that the item is in its original condition and includes all packaging, accessories, and documentation. If you have any questions or need further assistance, feel free to contact our customer service team.
You can ship your order to various locations, including your home, office, or any other preferred address. During checkout, you will be prompted to enter your shipping address, so ensure it is accurate to avoid delivery issues. We also offer international shipping to select countries; please check if your destination is available. Note that some items may have restrictions and cannot be shipped to P.O. Boxes or APO/FPO addresses. For more information or assistance with shipping options, please contact our customer service team.
